Frequently Asked Questions


Auctions

  • Can I withdraw a bid?
    No. If you place a bid and you win you are legally responsible to pay for the item, even if you made the bid in error or changed your mind. We strongly advise you too view lots in person wherever possible as they are always sold 'As Is'.
  • Is requesting an appraisal from Hotlotz using the ‘Sell With Us’ service free?
    Hotlotz is pleased to offer appraisals, including provisional auction estimates or Marketplace valuations, free of charge for items which we consider appropriate for sale at Hotlotz. We cannot unfortunately provide appraisals for items which are of a type or value that is typically not sold by us.
  • After submitting items for review using the ‘Sell With Us’ service you will receive an email to confirm we have received your request. Our appraisers will carefully review your submission, and, if your item is suitable for sale at Hotlotz, we will then provide an appraisal along with our recommendations on the best way to sell it. This process usually takes between one and two weeks. We will inform you within three working days if your item is not suitable for sale at Hotlotz.
  • Please send us an introductory email outlining your circumstances for our consideration. Appraisers with responsibility for special projects, including Private Collection & Estate Sales, will then contact you.
  • Please send us an introductory email outlining your circumstances for our consideration. Appraisers with responsibility for special projects, including Private Collection & Estate Sales, will then contact you.
  • Please send us an introductory email outlining your circumstances for our consideration. Appraisers with responsibility for special projects, including Home Contents sales, will then contact you.
  • Yes, but you will be charged a withdrawal fee of $30 or 5% of the low estimate recorded in the sales contract, whichever is the higher amount. This fee will be invoiced and must be paid before you collect your item.

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