We love meeting our clients and public viewing is available for the majority of lots we sell, excluding Fine Wine which is stored within temperature-controlled facilities. Viewing typically takes place in our saleroom but please consult the header of each individual catalogue to confirm the applicable location and hours for the specific auction you are interested in. 

All bidders must register for each specific Hotlotz auction they want to participate in. For all new bidders completing registration also involves a mandatory identity verification check. This is a one-time process designed to keep everybody safe. Existing Hotlotz clients have until 1 February 2027 to complete their identity verification checks. Please do so promptly to ensure uninterrupted bidding and account access.

Hotlotz operates timed, online-only public auctions that are open to participants globally. We do not hold traditional in-room auctions; we do not accept commission or telephone bids.

Lots close independently at one-minute intervals from the auction's scheduled end time. Please consult the header of each individual catalogue to confirm the auction’s scheduled end time. Any bid placed within the final five minutes extends that lot's bidding by five minutes until no bids are received for five minutes, meaning lot closing times may vary.

All bids are binding. Once placed, your bid cannot be retracted or removed, so please ensure you bid with care.

A pre-sale estimate range is provided for every lot, serving as a professional guide to its potential value at auction. These figures are calculated by assessing the item’s condition, rarity, historical auction prices for comparable pieces, and recent market trends. Auctions are highly competitive, and items can always sell for more than the pre-sale estimate, or less, depending on interest on the day.

Any items accompanying a lot, including original packaging, boxes, certificates of authenticity, or accessories, will be specifically noted in the lot description. If not mentioned, no such items are included.

All amounts are denominated in Singapore Dollars (SGD).

Bidding increments, which our platform will automatically guide you to observe, are defined below: 

Between 0 to $400, bids rise in $20 increments

Between $400 to $1000, bids rise in $50 increments

Between $1,000 to $2,000, bids rise in $100 increments

Between $2,000 to $5,000, bids rise in $200 increments

Between $5,000 to $10,000, bids rise in $500 increments

Between $10,000 to $100,000, bids rise in $1,000 increments

Between $100,000 to $200,000, bids rise in $5,000 increments

Between $200,000 to $500,000, bids rise in $10,000 increments

Between $500,000 to $1,000,000, bids rise in $20,000 increments

Over $1,000,000, bids rise in $50,000 increments

Every lot offered at Hotlotz has a designated opening bid that acts as its reserve price. As we do not use confidential reserves, this amount is the minimum price at which a lot will be sold.

Upon the conclusion of each auction, successful bidders will be notified by email confirming the specific lots they have secured.

This notification is issued within an hour of an auction closing and includes an invoice and comprehensive guidance on payment procedures. We require payment immediately upon receipt.

Invoices can also be found in your Hotlotz dashboard.

Payment may be conducted via PayNow or bank transfer, neither of which attracts additional surcharges. While we also welcome Visa, Mastercard, and American Express, these card transactions will be subject to a 2.73% (GST inclusive) service fee.

As a cashless business, Hotlotz does not accept any form of physical currency, cashier’s orders, or bank cheques.

All payments must originate from the specific person or entity identified on the auction invoice. It is essential that your Hotlotz account accurately reflects your full legal name, precisely as documented in your passport. 

If your current profile is inconsistent with these records contact the client services team at hello@hotlotz.com.

Any items that remain unsold once an auction concludes may be offered a 'second chance' via our online marketplace at a fixed price. These listings typically appear within an hour of the scheduled end time and are available for immediate purchase on a 'first come, first served' basis.

Please note that items secured through the marketplace do not attract a buyer’s premium.

Should a specific unsold lot not be featured in the marketplace, we may still be able to facilitate a sale. Please contact our team at hello@hotlotz.com for further assistance.

To access further details, please review our comprehensive Glossary and FAQ resources available on our website.

Our client services team can be reached in person in the saleroom or by telephone at (+65) 6254 7616 during business hours. Alternatively, please direct any inquiries via email to hello@hotlotz.com.